The fastest way to get this moving
Phone 03 4231 9939. It is answered 24 hours a day, seven days a week, and for anything urgent — a broken window, a smashed shopfront, an exploded shower screen — the phone is the only sensible option. A form sitting unread overnight does not secure a property.
For work you can plan, an enquiry through the quote form below is fine. Include:
- Your suburb, so it goes to a glazier who covers it.
- What the job is — broken pane, shower screen, splashback, mirror, balustrade or something else.
- Rough measurements, width and height, in millimetres if you have them.
- Whether the frame is timber, aluminium or steel.
- A photo taken a couple of steps back so the whole opening and its surroundings are visible.
What you will get back
A conversation about what glass the job needs and what it is likely to cost, and then a site measure if the job needs one. Almost everything except common stock sizes does. Glass is cut to the opening, and in the positions covered by AS 1288 toughened glass cannot be trimmed after it is made, so the measure has to be right the first time.
For an idea of the range before anyone visits, read the cost guide. For how the referral works and what to check before a contractor starts, see how it works.
Coverage
Greater Melbourne, including the inner north and east, the western suburbs and the south-east corridor. The service areas page lists the suburbs with local notes, and the FAQ covers response times, insurance and lead times in more detail. If it is after midnight and the glass is out of a street-facing window, ring — that is exactly what the number is for.
Frequently asked questions
What information should I have ready when I call?
Your suburb, what has broken or what you want installed, a rough width and height of the glass, and whether the frame is timber or aluminium. If it is a door or a bathroom, say so, because that changes the glass type required. A photo of the whole opening taken a couple of steps back is worth more than a long description.
How quickly will someone get back to me?
Phone calls are answered around the clock for urgent work. Web enquiries are followed up within 24 hours and usually much faster during business hours. If the glass is broken and the property is not secure, ring rather than send a form, because a form sitting in an inbox overnight helps nobody.
Do you have a showroom I can visit?
No public showroom is listed for this service. Colour selection for splashbacks and finishes for shower screens is normally done from sample chips and charts brought to the site at the measure, which is more useful anyway because you are matching the colour in the room's actual light rather than under showroom lighting.