The short version
This website does not hold a glazing licence, own a truck or cut glass. It takes enquiries from people in Melbourne who need glass work and passes them to independent glaziers working in those suburbs. That is stated in the disclaimer and in the footer of every page, and it is worth stating here too, because knowing who you are dealing with changes the questions you should ask.
What happens step by step
You describe the job. Ring 03 4231 9939 or send an enquiry with the suburb, what has broken or what you want installed, and whether it is urgent. Photos help enormously. For a broken pane, a photo of the whole window plus a rough width and height narrows the answer immediately.
It goes to a glazier who covers your area. Emergency work is routed to whoever can attend fastest; planned work to whoever does that type of job. A shower screen fitter and an overhead glazing crew are not always the same people.
They quote. Glass is priced on area, thickness, type, edgework and access, so anything beyond a common stock size needs a measure before a firm number exists. The cost guide explains why two jobs that look identical can be double each other.
They do the work, and they warrant it. The contract for the job is between you and that contractor. If something is wrong with the install, they are who you call.
What to check, honestly
Ask for the ABN and public liability cover. Get the quote in writing with the glass specification on it — "6.38mm laminated" or "6mm toughened", not just a dollar figure — because in the positions AS 1288 treats as high risk, the glass type is the whole job. The safety glass guide explains where those positions are.
Ask what is included. Removal and disposal of broken glass, making good the frame, and silicone or beading are the three things that quietly differ between two quotes. And if you are claiming on insurance, ask whether the glazier bills your insurer direct or whether you pay and claim back.
Where to go next
If the glass is already broken, go to emergency repairs. If you are planning work, the services list covers everything from splashbacks to balustrades. Residential and commercial jobs are set out separately, suburb detail is on the service areas page, and the FAQ answers the rest.
Frequently asked questions
Who actually turns up to do the work?
An independent glazier who covers your suburb. They quote the job, supply the glass, do the install and carry the warranty on their own work. Melbourne Glazier introduces you to them and is not a party to the contract between you, which is why the quote and the invoice come from the contractor and not from this website.
What should I check before a glazier starts?
Ask for their business name and ABN, their public liability insurance, and a written quote that states the glass type and thickness, not just a total. For safety glass positions, the quote should say toughened or laminated. Confirm whether the price includes removal and disposal of the old glass and any making good of the frame.
Does the referral cost me anything?
No. You pay the glazier for the work at the price they quote you. Enquiring through this site does not add a fee to your job, and you are free to get other quotes before accepting anything, which for planned work is a sensible thing to do.